Kestrel’s investment pays off for customers

Fascia and cladding brand Kestrel is investing in staff, tools and a refurbishment programme at its Scunthorpe factory.

The investment has seen Kestrel bring more staff on to its payroll, as well as rolling out a comprehensive training programme.

Rich Amison, Operations manager for Kestrel, commented: “Kestrel’s byword is reliability, and the investments are being made to ensure our customers get the quality products they need, when they need them.

“The evidence is that it’s paying off, with a double digit increase for the on time in full (OTIF) rate over the past year.”

The refurbishment programme and investment in tools has also reduced wastage, which as well as improving efficiency, is better for the environment.

Rich added: “We have introduced a programme of continuous improvement, which means that we are constantly refining and upgrading systems and processes.

“This continuous improvement is across the operational side of the business and includes warehousing and customer services as well as the factory floor.”

Kestrel sales and marketing director Owen Thorogood said the roofline brand’s customers are already seeing the benefit of the investment.

“The operations team have pulled together to bring about a programme of changes and improvements that are ensuring our customers can continue to rely on Kestrel to deliver the quality products they need,” he said.

“This commitment to continuous improvement can only help us deliver an even better service to customers in the future.”