Plumbing specialist has never looked back after taking the plunge with Wundatherm

Compatible with sustainable heat pumps, solar panels or any existing gas/oil boilers, the Wundatherm underfloor heating system by heating experts Wunda Group plc can be laid by any competent tradesmen, including builders, carpenters and tilers.

The company wants more tradesmen to benefit from the profitable benefits of Wundatherm, a rapid response wet system with no need to dig up floors which is why it asked one of its most valued customers why they use Wunda and why they keep coming back.

PW Heating and Plumbing Engineers is a loyal customer to Wunda Group and have been servicing the South Wales area for over two decades.

A supplier and installer of commercial and domestic heating and plumbing systems, MD Patrick Whitehouse has revealed why, in terms of underfloor heating, he wouldn’t go anywhere else.

After starting in the trade aged 16 as an apprentice, Patrick now runs his own business in gas plumbing and heating. He has used Wunda as its supplier of underfloor heating for roughly 10 years.

To watch Patrick at work, click here for some video.

“I find the technical side is very good and if you pick up the phone someone is always there to give you an answer and of course the products are good quality,” he commented.

“I think the most important thing for everybody in the trade is that it is the right price. The next day delivery is an added bonus.

“I found out about Wunda through doing a lot of work in the area, speaking with a friend who had used them and after speaking with a local installer.

“I was then led to more people who use Wunda, including a very close friend who is also a heating engineer.

“There is also lots of positive feedback on a few industry Facebook pages and they are one of the bigger players in the industry.

“Over the years, we’ve installed underfloor heating from scratch in new builds and renovations and we’ve used Wunda’s overlay system and pretty much every product they supply as it’s simple to fit and is always evolving.

“I have found that the overlay system is really popular at the moment as it is ideal for conservatories and newer houses where people are looking to take their radiators out and put underfloor heating in without too much disruption.

“There have always been reservations with underfloor heating as people are concerned about how much mess it creates or that it’s going to be too expensive to fit because you have to dig the floors up, but you don’t need to worry about any of that with Wundatherm and that’s why it is a really good alternative to radiators.

“For us, we go with what we know and when I’m happy with something I don’t need to go anywhere else. I fitted some underfloor heating a few years ago in a conservatory and came to see Tom at Wunda and he explained to me the thermal element of it and how quickly it spreads the heat and I was so impressed that I’ve used it whenever we’ve had the opportunity.

“I’ve installed around 15 systems for people doing home renovations. I had used other products before I started to use Wunda, but heating is moving on rapidly, and I’m pleased that every time I look at Wunda Group there’s something new.”

“Wunda provides a really good service including support on a Saturday which many of the big players don’t.

“If there is a problem on a Friday night or a Saturday morning then with many underfloor heating companies there is no help available, but Wunda cares a lot about the customer service side and when I phone in I get to speak to the same people and get a dedicated account manager, and that matters to me when I’ve got to place an order.

“When placing an order, Wunda provides plans and drawings and I never have a problem if I stick to the diagram, especially as the drawings are so detailed.

“I wouldn’t swap to another supplier now, lots of people in the industry like to try out new products but when I find a good product that is always developing I don’t need to go anywhere else.”

Wunda’s new Rapid Response® Wundatherm system is incredibly easy to install, with no mess or drying time and is extremely durable.

The lightweight low profile boards are just 16 or 20mm thick, heat up in minutes and are suitable for any floor finish including carpet, vinyl, Karndean, Amtico, laminate, wood, ceramic and stone tiles. Once installed, floor heating pipe is laid into the pre-formed grooves in the boards and the system is ready for immediate use.

Wunda prides itself on first class quality and customer service, providing free technical support six days a week, and provides the specialist service of detailed layout plans for all bespoke systems free of charge to trade customers.

With these layout plans to hand, tradesmen can have complete confidence in laying the boards and installing the Wundatherm system.