Kestrel Building Products invests in staff development

Kestrel is investing in staff development to ensure the team provide the best possible service for customers. The brand is currently investing in training for its business development team as part of its focus on continuous improvement.

Owen Thorogood, Kestrel sales and marketing director (pictured above), explains: “Kestrel has built a highly-skilled team and their knowledge and proactive, supportive, approach gets a lot of positive feedback from customers.

“Investing in development ensures we have an efficient and disciplined team, with greater product and technical knowledge as well as a more educated and structured approach to customer care. All in all, this translates into even better service for our customers.”

Kestrel has built a reputation for the reliability of its products, and Owen believes that strength starts with its people.

He explains: “It may sound like a cliché to say that people are our greatest asset, but it is true and is key to building a brand as strong as Kestrel.

“We are proud of the skills our team has and investing in training has wide reaching benefits including greater employee retention rates, staff confidence and an improved corporate culture by providing a safe place where colleagues can learn, grow and develop as a team.” 

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