Len Simmons, COO for Altius offers some advice on how to successfully monitor contractors using key performance indicators (KPIs) to ensure that they abide by your contractual agreements and meet targets.
It is important not to set the KPI too high or low and to understand that your contractors need time to adjust to your expectations and way of working. Contractors may cut corners to meet unrealistic performance targets.
Communication is vital to ensure your relationship continues, therefore KPIs should be used to provide routine feedback on how your contractors are doing.
KPIs can provide the statistics to help you to take action when discovering problems externally with the contractor or internally within your organisation.
A software system that can accurately store and monitor KPIs can help remove the administrative burden and instead put the focus back on the contractor to sort out any problem.
Both parties should communicate effectively to find a resolution for mitigating factors that may mean that contractors have a reason for missing their KPI. Where your customers are exposed to contractors, you should consider including their opinions too.
It is essential that you monitor when important information comes back to you, to keep on top of compliance. Judging the track record of contractors in their administration and communication with you is also vital.
Contact:
Phone: 01332 960320
Email: [email protected]
London based West Leigh has won the Best Commercial Project category at the Steel Window Association (SWA) Awards 2024.
Posted in Articles, Awards, Building Associations & Institutes, Building Industry Events, Building Industry News, Building Products & Structures, Building Systems, Case Studies, Facades, Glass, Glazing, Restoration & Refurbishment, Retrofit & Renovation, Steel and Structural Frames, Walls, WindowsYBS Insulation, a leader in innovative building insulation products, has launched ThermaQuilt Ultra, a high-performance multi-layer insulation blanket designed for diverse applications in roofs, walls and floors.
Posted in Articles, Building Industry News, Building Products & Structures, Building Services, Floors, Innovations & New Products, Insulation, Retrofit & Renovation, Roofs, WallsVistry Group’s groundbreaking Vistry Innovation Centre features a range of progressive products the leading housebuilder is using both now and in the future to achieve its net zero carbon target by 2040. It has fascias, soffits, and gutter products from Freefoam Building Products – chosen for their sustainability performance.
Posted in Articles, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Building Services, Case Studies, Drainage, Drainage Services, Drainage, Guttering, Soffits & Fascias, Facility Management & Building Services, Fascias, Innovations & New Products, Pipes, Pipes & Fittings, Plumbing, Restoration & Refurbishment, Retrofit & Renovation, Roofs, Sustainability & Energy Efficiency, WallsThe MCRMA’s membership has increased further in the second quarter of 2024, with five more businesses who represent a diverse range of expertise being approved to join.
Posted in Air Conditioning, Articles, Building Associations & Institutes, Building Industry News, Building Products & Structures, Building Services, Building Systems, Cladding, Drainage Services, Drainage, Guttering, Soffits & Fascias, Facility Management & Building Services, Fascias, Heating Systems, Controls and Management, Heating, Ventilation and Air Conditioning - HVAC, Innovations & New Products, Research & Materials Testing, Restoration & Refurbishment, Retrofit & Renovation, Roofs, Steel and Structural Frames, Walls