GGF reiterates Consumer Code of Practice

The GGF has issued a statement to BBC Radio Surrey after double glazing company Zenith Staybrite was found guilty of using illegal high-pressure sales tactics and falsely claiming offers were time limited.

In the statement the GGF stated:
“Though Zenith Staybrite are not GGF Members, it was very disappointing for the glazing industry in general to hear that this company has been practising such illegal high-pressure sales methods. No doubt they will be urgently reviewing their sales and pricing policies as a result, if they have not already done so. This conviction underlines the importance of the GGF’s Consumer Code of Practice which was approved last year by the Chartered Trading Standards Institute. It is the only approved Code in the glass and glazing industry and all consumer facing GGF Members have to adhere to it.

The GGF Consumer Code of Practice can be viewed and downloaded free of charge from the GGF’s consumer website, www.myglazing.com. This award winning website was created last year to provide first class information and advice to consumers on making the right decisions when considering replacing their windows and doors and how to go about it.

Whilst there are many reputable installers in the glazing industry, the GGF recommends that consumers use a GGF Member company for complete peace of mind. There is a search facility by postcode on www.myglazing.com. We would also recommend that consumers obtain at least three quotes before deciding on their choice of supplier, ensuring that, as given by all GGF Members, their chosen supplier gives a minimum seven days from date of contract in which the consumer can cancel without penalty should they change their mind after ordering.”

Contact:

Glass and Glazing Federation
40 Rushworth Street
London
SE1 0RB
LONDON

t: 0207 939 9101

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