CMS Trade put customer service first with double appointment

CMS Trade has invested in providing the best customer service to trade installers, with the appointment of sisters Lorraine Gray and Yvonne Tracey to handle all areas of pre-sales advice, estimating and post-sales order processing.

The duo add a wealth of experience to the growing team, being the main points of call for customers of CMS Trade, who manufacture both Eurocell and REHAU PVCu windows and doors specifically for trade installers.

The company recently opened a new 25,000 sq. ft. state-of-the-art factory in East Kilbride to the south of Glasgow, allowing trade installers to fully access the technical expertise and recycling resources of award-winning company CMS Window Systems.

Yvonne Tracey is the initial point of contact for CMS Trade customers to provide advice and quotations, ensuring installers have the full picture on the range of windows and doors available, including six standard colours, hardware choices and glazing upgrades.

Working closely with Yvonne is her sister Lorraine Gray. Lorraine brings a wealth of experience in the window and door industry to the role, most recently gained with another trade supplier.

Tasked with looking after the smooth processing and delivery of customer orders, Lorraine will be responsible for everything post-sales to keep orders on track in line with promised lead times and making sure windows and doors are delivered as promised, right first time.

Lorraine will also help installers to access CMS’ free recycling service, allowing customers to dispose of their old post-use windows and doors from previous jobs, helping them save money on waste disposal costs.

Colin Torley, General Manager of CMS Trade, commented: “We’re are really pleased to welcome Lorraine and Yvonne to the team, who, as sisters, have a great working rapport and a fantastic local knowledge.

“They know what it takes to give trade installers the best possible service and help us meet our goal to be Scotland’s most trusted trade window and door supplier.

“If you are a trade installer in the Glasgow area, why not come and see for yourself what we are creating with CMS Trade? Our new factory is located at 6 Colvilles Place in East Kilbride (G75 0PZ) and our door is always open for you to take a look around and meet me, Lorraine and Yvonne.”

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