Clear communication has been key to companies making a safe return from lockdown restrictions enforced by COVID-19; acting with ‘integrity and professionalism’, the measures taken by Nationwide Windows has been described as ‘clear and concise’ and praised for raising ‘the bar even higher’.
Katie Waller, Programme Manager at Saxon Weald, commented: “Nationwide were very proactive in sending us information early on from the onset of the coronavirus outbreak and throughout lockdown concerning the COVID-19 measures that they were adopting.
“They managed to reassure us, as a client, that they were following government guidelines, had put specific contingency plans in place and gave us further information and links to their website.+
“The videos that they produced were both straightforward and informative and offered comfort in their processes at this worrying and unusual time.
“We have always been impressed with the way that Nationwide acts with integrity and professionalism. However, their recent communications have raised the bar even higher.”
Mark Lewis, Senior Commercial Manager at Sovereign, said: “Nationwide has tackled this very difficult period with their usual excellent levels of communication and prompt responses.
“The decision to use videos as an aid for both staff and households was an innovative action that has been received really well. All requests by Sovereign have been dealt with in a ‘can do’ attitude by Nationwide.
“Nationwide are one of the leading contractors when dealing with change and new challenges with clear and concise guidance, method statements, risk assessments and pre-construction phase plans.”
Dante La Bella, Customer Services Manager at Abbey Developments Ltd, said: “Nationwide’s service is very efficient indeed even through these difficult times and communication is always excellent.”
John Whalley, Nationwide MD, added: “It was obvious to us from a very early stage that we needed to keep in regular contact with our customers and keep them informed of all the steps we were taking to make a safe return to operations.
“It’s great to receive feedback like this as it shows that we’ve tackled this difficult situation in the best way possible in order to safely service our customers’ needs.”
The latest Builders Merchant Building Index (BMBI) report shows builders’ merchants’ value sales in October were up +1.2% compared to the same month last year.
Posted in Articles, Bathrooms & Toilets, Bricks & Blocks, Building Associations & Institutes, Building Industry News, Building Products & Structures, Building Services, Building Systems, Civil Engineering, Cladding, Concrete, Cement, Admixtures, Drainage, Drainage Services, Floors, Garden, Hand Tools, Hard Landscaping & Walkways, Health & Safety, Heating Systems, Controls and Management, Heating, Ventilation and Air Conditioning - HVAC, Information Technology, Interior Design & Construction, Interiors, Landscaping, news, Paints, Paints, Coatings & Finishes, Pipes, Pipes & Fittings, Plant, Equipment and Hire, Plumbing, Power Tools, Publications, Research & Materials Testing, Restoration & Refurbishment, Retrofit & Renovation, Site Preparation, Sustainability & Energy Efficiency, Timber Buildings and Timber Products, Walls, Waste Management & RecyclingKids’ Village is delighted to have partnered with GEZE UK as their 2025 charity of the year – find out more via the article…
Posted in Access Control & Door Entry Systems, Architectural Ironmongery, Articles, Building Industry Events, Building Industry News, Building Products & Structures, Building Services, Charity work, Doors, Facility Management & Building Services, Health & Safety, Restoration & Refurbishment, Retrofit & Renovation, Security and Fire Protection, WindowsThe Encon Group, the leading independent distributor of building materials, is pleased to announce that it has been awarded Silver membership of The 5% Club by the 2024/25 Employer Audit Scheme.
Posted in Articles, Awards, Bricks & Blocks, Building Associations & Institutes, Building Industry Events, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Building Services, Building Systems, Civil Engineering, Cladding, Concrete, Cement, Admixtures, Facades, Hard Landscaping & Walkways, Health & Safety, Insulation, Landscaping, Plant, Equipment and Hire, Recruitment, Restoration & Refurbishment, Retrofit & Renovation, Site Preparation, Training, WallsLocated in Charlton, South London, SWA member West Leigh was established during the Blitz, in 1943. During the destruction in London, the company helped in repairing windows and facades that had been damaged by bombings throughout the city.
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