GGF revised Consumer Code of gains full approval from Trading Standards

GGF Consumer Code is the first in the glazing sector to be approved by Chartered Trading Standards Institute (CTSI) under its Consumer Codes Approval Scheme and highlights the GGF’s commitment to consumer protection and to promoting good practice throughout the industry.

It is just one of several consumer initiatives currently being implemented by the GGF.

The GGF has operated a Consumer Code of Practice since 1977 and the content of the Code was in previous years agreed with The Office of Fair Trading. But last year the GGF issued its new Consumer Code of Practice to its Member companies, to take account of all new consumer legislation over the past two years and to enhance the consumer protection given by Members.

• new Code was launched in September 2015
• distributed to GGF Members along with GGF Guidance on dealing with vulnerable consumers and the latest version of the Rules of the GGF

Brian Smith, GGF Director of Home Improvement: “This Chartered Trading Standards Institute approval is the result of two years’ excellent work by the GGF Consumer Code project team. We expect the CTSI approval to enhance the offering by our Member companies to their customers and subsequently contribute to their sales growth. Members will now be able to display the CTSI approved code logo to demonstrate to consumers that they comply with our Code and meet the highest standards in the industry.”

Leon Livermore, CTSI chief executive: “Homeowners looking to have new glass or glazing products installed in their homes can now use the first CTSI approved code for the sector. The Glass and Glazing Federation (GGF) is committed to consumer protection and helping its members deliver high levels of customer service and we are pleased to welcome them on board.”

GGF consumer initiatives

The GGF has several consumer initiatives currently being implemented by the GGF.

These include:

• setting up MyGlazing.com – a consumer website with an exclusive directory of GGF Members who deal direct with homeowners
• improving the GGF Deposit Indemnity Scheme
• setting up The Glazing Arbitration Scheme (TGAS) to improve the GGF Conciliation Scheme
• set to launch the new Energy Savings Calculator to help consumers calculate their energy savings when they install energy efficient glazing

Contact:

Glass and Glazing Federation
40 Rushworth Street
London
SE1 0RB
LONDON

t: 0207 939 9101

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