Sign up: 
Sign up:
Sign up:
Kestrel sales and marketing director Owen Thorogood believes training is important for all staff and an investment in customer satisfaction.
After joining the brand in 2016, Own has invested in staff training to ensure that staff at all levels are constantly developing their skills.
Owen explains: “All our senior managers recently completed an in-depth leadership course and the external team is about to embark on an intensive customer service programme. We are also bringing in an external training company to train the internal customer services team.”
Owen believes that investing in training leads to a more efficiency and disciplined team, better management, greater product and technical knowledge as well as more educated and structured approach to customer care.
Overall, training is an investment that benefits both the company and the customer.
Wood wool acoustic panelling with a black finish from Troldtekt has been specified throughout 6 Embassy Gardens at Nine Elms in London
Posted in Acoustics, Noise & Vibration Control, Articles, Ceilings, Posts
Two lifts, designed and manufactured in the UK by Stannah now take pride of place as part of London’s Elizabeth Tower restoration project
Posted in Articles, Lifts, Posts, Restoration & Refurbishment, Retrofit & Renovation
Aluminium windows, doors and curtain wall solutions manufacturer, Senior Architectural Systems has appointed Mark Rossouw to the newly created role of major projects manager
Posted in Articles, Building Industry News, Doors, Posts, Recruitment, Windows
Kingfisher Louvres has made four of its most popular screening and single bank weather louvres available to specify via the NBS Source platform
Posted in Air Conditioning, Articles, Facades, Heating, Ventilation and Air Conditioning - HVAC, Posts, Ventilation