The UK’s leading HVAC manufacturer, Nortek, carried out an extensive research study last year, reaching out to its entire customer base and the HVAC market place as a whole across the UK and continental Europe.
The results of which showed that the company should consolidate all of its HVAC brands in the UK into Reznor and highlighted a number of opportunities to better the customer experience and satisfaction.
Nortek’s customers will now benefit from an unrivalled customer experience, which can be depended upon and trusted, receiving a more personal approach, improved response times and greater stock availability.
Kevin Hartshorne, European Sales and Marketing Director for Nortek (pictured), commented: “Quick response times to enquiries and fast deliveries for our increased stock range are just some of the new commitments we are going to deliver with a personal touch.”
Nortek is making four bold promises to their customers, which include:
- Responding within 24 hours to all orders of non-stockable items, giving you the name of the person dealing with your enquiry.
- The person you speak to will call you back within 24 hours.
- It will deliver to customers within three days of receipt of order for all stockable items.
- It will support our products throughout their lifetime.
Customers can contact Nortek through numerous channels, including the customer service desk, email, online and the new website – www.reznor.eu
Information on products will be available to customers 24 hours a day. For more info, visit the website or email reznorsales@nortek.com
