Launch of Nortek’s superior customer service initiative

The UK’s leading HVAC manufacturer, Nortek, carried out an extensive research study last year, reaching out to its entire customer base and the HVAC market place as a whole across the UK and continental Europe.

The results of which showed that the company should consolidate all of its HVAC brands in the UK into Reznor and highlighted a number of opportunities to better the customer experience and satisfaction.

Nortek’s customers will now benefit from an unrivalled customer experience, which can be depended upon and trusted, receiving a more personal approach, improved response times and greater stock availability.

Kevin Hartshorne, European Sales and Marketing Director for Nortek (pictured), commented: “Quick response times to enquiries and fast deliveries for our increased stock range are just some of the new commitments we are going to deliver with a personal touch.”

Nortek is making four bold promises to their customers, which include:

• Responding within 24 hours to all orders of non-stockable items, giving you the name of the person dealing with your enquiry.
• The person you speak to will call you back within 24 hours.
• It will deliver to customers within three days of receipt of order for all stockable items.
• It will support our products throughout their lifetime.

Customers can contact Nortek through numerous channels, including the customer service desk, email, online and the new website – www.reznor.eu

Information on products will be available to customers 24 hours a day. For more info, visit the website or email reznorsales@nortek.com

Contact:

Nortek Global HVAC UK,
Fens Pool Avenue,
Brierely Hill,
West Midlands,
United Kingdom,
DY5 1QA

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