National Ventilation’s Customer Service Wins Electrical Wholesaler Award

National Ventilation is celebrating winning the ‘Best Customer Service’ award at this year’s prestigious Electrical Wholesaler Awards.

A leading UK-based ventilation manufacturer and distributor, National Ventilation beat tough competition with finalists facing an online vote by industry professionals as well as being critiqued by a specially selected judging panel, comprised of individuals with extensive industry knowledge and experience.

The ventilation company was announced the winner at a glittering lunchtime awards ceremony, hosted by comedian Jimmy McGhie, on Thursday 26 September 2024 at London’s Chelsea Harbour Hotel.

Providing a unique platform for the recognition of excellence and achievement across the electrical wholesale sector, the Electrical Wholesaler Awards boasts an array of expertly curated categories, with accolades that honour everything from innovative brands and outstanding wholesalers to the exceptional professionals at the heart of every successful business in the sector. The voting and judging each hold a 50% weighting in the final decision, ensuring the winners are selected for their outstanding industry reputations and technical expertise.

‘Going the extra mile’

Robin Francis, Managing Director at National Ventilation, comments: “We are thrilled to win the ‘Best Customer Service’ award at the prestigious Electrical Wholesaler Awards. At National Ventilation we pride ourselves in going the extra mile for our customers.

“We are therefore delighted to receive this industry recognition which has been voted for by our customers and we would like to thank all those who voted. Winning the award is testament to everyone involved in making National Ventilation the success it is, thank you all!”

100% there for its wholesaler customers, National Ventilation doesn’t sell through any other channel and acts as an expert ventilation department on call whenever needed. In an ultra-competitive-market it is not all about price. National Ventilation’s USP is to be Electrical Wholesalers’ VSP – Ventilation Solutions Provider!

To support its customers, National Ventilation has a knowledgeable customer service team; offers a next-day delivery service; provides a free ventilation design service; and all of its product information is easily accessible on both its website and its handy ‘Know How’ App. National Ventilation is trusted by its customers to provide high quality products with excellent customer service and to always go the extra mile.

National Ventilation has everything wholesalers need to act as their ventilation department:

– An extensive product range with a knowledgeable support team
– Free ventilation design service with a full report on parts needed
– Technical support readily available with a two-ring phone policy
– Next-day delivery

This is a big help for wholesalers who have thousands of products to manage apart from ventilation, National Ventilation takes the stress away and grows their businesses for them.

With an extensive product range with over 2,300 lines National Ventilation has the fan or accessory for nearly every job. If something ventilation related is needed, National Ventilation probably has it. 

Boasting a two-ring policy, all calls to National Ventilation are answered as soon as possible. The whole team is involved to ensure customers are promptly responded to and all staff are trained to a high level to provide a professional, knowledgeable response.

No long queues

National Ventilation always does its upmost to give the customer a prompt and accurate answer, but most calls can usually be answered by the first person customers speak to, no waiting on hold in long queues to speak to another department! 

Meanwhile, National Ventilation’s in-house team provides a free ventilation design service for wholesalers to offer their contractor customers. This valuable service means wholesalers can quickly and easily assist contractors needing help with ventilation system design – especially helpful for wholesalers looking to grow their share of the ventilation new build systems market.

With the ability to turn around designs in 48 hours, often quicker, National Ventilation enables wholesalers to supply contractors with a full design and quotation including unit calculations, a full kit list as well as recommended duct routes, making the process simple for wholesalers and their customers alike. 

National Ventilation combines traditional customer service values, where the customer can always talk to a person rather than a machine, with forward-thinking services, such as the Know How App and a first-class design service. Excellent customer service is an essential part of National Ventilation’s offering to its customers with its knowledgeable staff always ready to provide information, advice and solutions to customers.

For further information on all products and services offered by National Ventilation telephone 01823 690 290 or visit www.nationalventilation.co.uk