Novus gives facelift to large-scale residential development

Novus Property Solutions has completed a large-scale and comprehensive internal and external refurbishment for Stafford and Rural Homes.

Stafford and Rural Homes manages over 6,000 properties, making it the largest social landlord in Stafford.

Its ‘Total Place’ project comprised of upgrading properties on six streets, including Exeter Street where Novus has recently completed the £3 million refurbishment project.

The project to improve the appearance of the flats took place over a 50-week programme which aimed to make a difference to the residents’ quality of life by refreshing the whole environment in and around the flats.

The project primarily involved external façade works, including new gable brick walls, Trespa cladding, and insulated render. Novus also completed roofing and electrical works, installed new communal staircase balustrades, and landscaped the grounds of the properties.

In addition to enhancing the appearance of the properties from street level, the alteration works to the Exeter Street flats also improved the building’s thermal performance of the building, helping to lower the building’s overall environmental impact and in turn cut fuel costs for residents.

Open door policy

Prior to works on Exeter Street beginning, Novus’ customer liaison officer visited all residents to discuss the process and timescale of the works, and how the project would affect them.

Novus employed an open door policy throughout the project, ensuring that residents could contact a member of the site team at all times.

Stafford and Rural Homes Project Manager Andrea Panayi commented on the flagship project, which was the largest refurbishment the company had ever carried out, saying:

“It was important to us that we worked with a team we could rely on, who would take the time to understand our customers and their individual needs. The Novus team on site not only achieved this but excelled in the care and attention they gave to the customers and the way they communicated at all stages of the project.

Carrying out work on this scale without any of the customers moving out of their home is no small achievement. The customers have really benefited from the improvements but most importantly they didn’t feel too much disruption throughout the journey.”

Novus Property Solutions,
PO Box 3279,
Galveston Grove,
Oldfield Industrial Estate,
Fenton,
Stoke-on-Trent,
Staffordshire,
ST4 3PE

Phone: 01782 598000
Fax: 01782 598101

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