Novus works with Solon to keep South West housing standards high

Novus Property Solutions has teamed up with Solon South West Housing Association to deliver high standard housing in the South West.

Solon is an independent charitable housing association with over 1300 homes in the South West. The company delivers high quality, well maintained homes for its residents and the service Novus provides plays a crucial part in what they do.

The contract is worth around £600,000 per year and entails Novus providing 24-hour, year-round reactive repair services to occupied and void homes owned by the housing association. The contract was originally awarded to Novus in 2012 and has been extended until 2022.

The contract involves general reactive jobs such as unblocking drains and fixing electrical failures to routine planned work including void maintenance.

Novus and Solon guarantee that all emergency repairs are carried out within 24 hours, urgent repairs within five days and routine maintenance work within 20 days of being reported. In addition, Novus ensures that all works to the void properties are completed within 18 days.

Novus has also organised numerous community events designed to give something back to Solon residents as part of the partnership. Most recently, Novus held six resident consultation events over Easter at locations across the South West counties.

Joe Payne, operations manager from Novus said: “It’s important for us not only to build trust with both Solon and residents but also the wider community, which is why we readily support Solon with community events.”

Novus Property Solutions,
PO Box 3279,
Galveston Grove,
Oldfield Industrial Estate,
Fenton,
Stoke-on-Trent,
Staffordshire,
ST4 3PE

Phone: 01782 598000
Fax: 01782 598101

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