TimbaCare maintenance programme industry’s first lifetime guarantee

Gowercroft, a UK-manufacturer of high quality timber windows and doors, launched a new serviced maintenance programme called TimbaCare at the 2016 Homebuilding and Renovating Show. ABC+D finds out more…

The TimbaCare programme allows customers who have purchased windows and doors from Gowercroft to pay a small, flat-fee each year to have all maintenance carried out by the company. This extends the guarantee on the products indefinitely.

“We understand that the major concern for customers purchasing timber windows and doors is ongoing maintenance cycles,” explained Tony Tack, Gowercroft sales manager for the Home Counties. He continued: “We have already spent considerable time and effort in product development to ensure our products have the lowest possible maintenance cycles but the TimbaCare programme allows us to go even further.”

TimbaCare includes a yearly visit, where the service engineer will talk to the end customer about any concerns they have from the previous year and then run through a ten-point checklist for every product. Any required maintenance is then carried out to the products on the same day. 

Depending on the number of years since install, the engineer will also clean the products and apply a full external coat of revitaliser or paint. The cost of the programme will depend upon a range of factors including the size of the project, the coating type and maintenance cycle, and the location in the country. The yearly charge is fixed for the first 25 years and will usually represent between 2-4% of the product cost.

Andrew Madge, managing director of Gowercroft noted: “Purchasing high quality windows and doors represents a considerable investment and the TimbaCare programme is designed to ensure that the value of that investment is protected. We even allow the programme to be freely transferred from the original owner to subsequent owners of the property, which could represent a major selling point for buyers.”

Gowercroft Joinery is a premium quality, full service manufacturer of joinery products operating for over 18 years, designing, manufacturing and installing windows, doors, garden rooms and internal fittings for new build, renovation and heritage projects in the UK. Based in Derbyshire, Gowercroft has a track record of successful projects across the country, including in Chelsea, Kensington, Richmond, on The Bishops Avenue and at Harrods.