Closomat is utilising every available resource to ensure clients are supported throughout the COVID-19 pandemic.
MD Brian Hoare described this as being ‘a very difficult and uncertain time for everyone’, but added that the company are ‘not losing sight of the importance’ of its work and that it remains ‘committed to help our community now and for the future’.
Whilst all employees are now working from home, the company is optimising its digital access points to ensure customers can still have concerns and queries answered.
The LiveChat facility on the company’s website provides an instant response mechanism for any query.
The website is constantly being updated, outlining the company’s latest position based on the Government advice given. Closomat is also contacting its customers directly, to make sure any questions they may have are answered.
Freephone 0800374076 provides a further route for people who do not have access to, or are not comfortable using, a computer.
The line is constantly monitored and voice messages will be answered as soon as possible during office hours (9am – 5pm, Monday – Friday).
Closomat’s nationwide team of engineers are focused on prioritising repair work only. The engineers carry a comprehensive stock of parts to facilitate a speedy remedy. Strict safety procedures will be practised for any call to protect everyone.
Repair calls can be arranged via any of the corporate communication channels mentioned above – website, LiveChat or Freephone.
