Leading life-safety systems manufacturer, C-TEC, has announced that its new dedicated technical support telephone number will go live on 24 November.
The new number – 01942 366328 – will give customers direct access to C-TEC’s technical support team and is part of the company’s recent large-scale investment in its technical support and professional help desk services.
Other initiatives recently introduced include a Cloud-based AI-enabled call logging software system, the creation of a specialist CAST technical team to deliver tailored support on its powerful own-protocol life-safety systems and the appointment of additional technical experts to strengthen the existing team.
A series of help videos to provide customers with clear, visual, on-demand guidance on the installation and operation of C-TEC’s systems are also in progress and will be released early next year.
Terry Gordon, C-TEC’s Engineering/Technical Support Manager, says: “We already have an excellent reputation for technical support in the industry and these new developments are set to enhance this further.
“The new call logging system, a direct technical line and new specialist CAST support team to assist with things like complex cause and effect programming on our ZFP 1-8 loop networkable addressable fire system will all mean faster and more efficient technical support for our customers.”
Customers are advised to save the key contact information below:
New technical support line. 01942 366328. technical@c-tec.co.uk
CAST specialist support. 01942 366328. cast@c-tec.co.uk.
C-TEC’s online support hub. c-tec.com/info/support-hub
C-TEC is a leading UK manufacturer of world-class open-protocol fire detection and alarm system solutions for commercial and residential buildings.
In addition to fire systems, lockdown systems and evacuation alert systems, the company also manufactures some of the UK’s most-respected call systems, disabled refuge systems and hearing loop systems.
For more information, visit www.c-tec.com
